Shipping policy
Welcome to tempsio.com. We are committed to providing you with high-quality home and kitchen products and ensuring a convenient and worry-free shopping experience. Please read the following important information about order shipping carefully.
I. Order Processing
All orders will be processed within 1-3 business days after payment confirmation (excluding weekends and holidays). You will receive an email notification with tracking information after your order ships.
II. Shipping Area
We offer shipping services to many countries and regions worldwide. At checkout, the system will automatically match an available shipping method based on your delivery address.
III. Shipping Methods and Costs
We offer two flat-rate shipping options:
Standard Shipping
Costs $5.99. This is an affordable shipping option suitable for customers who do not have an urgent need for the goods. Orders will be shipped through our standard logistics partners.
Delivery Time: 15-20 days
Express Shipping
Costs $15.99. This is a priority shipping service suitable for customers who want to receive their goods as quickly as possible. Orders choosing this service will enjoy faster logistics processing.
Free Shipping Offer
Standard shipping is automatically waived when the total value of goods (excluding tax) reaches or exceeds $40. This offer applies only to standard shipping; expedited shipping will still incur a $15.99 shipping fee.
IV. Delivery Time Information
Delivery time is affected by various factors, including but not limited to:
Destination distance
Customs clearance process (international orders)
Carrier operational status
Seasonal peaks
Therefore, we cannot guarantee a specific delivery date. You can track your package using the tracking number in the shipping email.
V. Important Notes for International Orders
For international orders, please note:
The recipient is responsible for all import duties, taxes, and related customs fees.
Please ensure that the provided shipping address is accurate and complete, and includes a valid contact phone number.
Reshipment due to an incorrect address may incur additional charges.
VI. Handling Delivery Issues
Please contact us immediately if you encounter any of the following situations:
You haven't received your package some time after it was shipped.
The package is visibly damaged in transit.
The received goods do not match your order.
Please email service@tempsio.com with your order number and relevant details. We will be happy to assist you.
VII. Policy Updates
We may update this delivery policy from time to time; the updated version will be posted on the website. By continuing to use our services, you agree to the revised policy.
Thank you for choosing tempsio, and happy shopping!